Privacy Policy Statement on the use of Xanado.market
Xanado General Trading LLC (“Xanado” or “We” or “Us” and their connotations) owns and manages the website and/or mobile application of Xanado (“Platform”). The visitors to the Platform and the registered users of the Platform hereinafter are referred to as “You”. The term “Users” for the purposes of these terms and policy shall be read as You.
We know that You care how information about You is used and shared, and We appreciate Your trust that We will do so carefully and sensibly. This Privacy Policy (“Policy”) describes how Xanado and its affiliates collect and process Your personal information through websites, products, services, online marketplace and applications that gives reference to this Policy (together “Xanado Services” or “Services”).
Personal information subject to this Policy will be collected and retained by Xanado at a virtual server located at
If You do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of Your information, please do not use or access the Site
What information can I access?
We collect Your personal information in order to provide and continually improve our products and Services.
By choosing to visit and/or avail any Services provided by Xanado, You agree to this Privacy Policy (as may be amended from time to time). Please read the following information carefully. If You are a parent or guardian and You provide Your consent to Your Child's use of the Platform, You agree to be bound by this Privacy Policy in respect to their use of the Platform. By Your continued access or use of the Platform, You signify Your agreement to be legally bound by Privacy Policy set forth herein. If You do not agree to the Privacy Policy of this agreement, promptly exit this page and stop accessing the Services.
Here are the types of personal information We collect:
Information You Give Us : We receive and store any information You provide in relation to our Services. In the event You choose to not to provide Us required Information, You might not be able to access or enjoy most of our Services.
Automatic Information: We automatically collect and store certain types of information about Your use of our Services, including information about Your interaction with content and Services. Like many websites, We use cookies and other unique identifiers, and We obtain certain types of information when Your web browser or device accesses our Services and other content served by or on behalf of Xanado on other websites.
Information from Other Sources: We might receive information about You from other sources, such as updated delivery and address information from our carriers and third-party vendors, which We use to correct our records and deliver Your next purchase more easily.
For what purposes does xanado use your personal information?
We use Your personal information to operate, provide, develop, and improve the products and Services that We offer our customers. We also collect and store personal information provided by You from time to time on the Site. We only collect and use such information from You that We consider necessary for achieving a seamless, efficient and safe experience, customized to Your needs including (but not limited to):
To create and maintain an account: To enable You to avail of our Services, and ensure efficient customer care experience and develop new features; To verify Your current age in line with point 11 of this Policy; Verify Your identity and prevent fraud or other unauthorized or illegal activity;
Purchase and delivery of products and Services: TWe use Your personal information to take and fulfill orders, deliver products and Services, process payments, and communicate with You about orders, products and Services, and promotional offers.
Provide, troubleshoot, and improve our Services: We use Your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Services.
Recommendations and personalization: We use Your personal information to recommend features, products, and Services that might be of interest to You, identify Your preferences, and personalize Your experience with these Services.
Provide voice, image and camera Services: When You use our voice, image and camera Services, We use Your voice input, images, videos, and other personal information to respond to Your requests, provide the requested service to You, and improve our Services.
Comply with legal obligations: In certain cases, We collect and use Your personal information to comply with laws. For instance, We collect from sellers, information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with You: We use Your personal information to communicate with You in relation to our Services via different channels (e.g., by phone, e-mail, chat).
Advertising: We use Your personal information to display interest-based ads for features, products, and Services that might be of interest to You. We do not use information that personally identifies You to display interest-based ads.
Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Xanado, and others. We may also use scoring methods to assess and manage credit risks.
You agree that we may use personal information about You to improve our marketing and promotional efforts, to analyse site usage, improve the Platform's content and Service offerings, and customize the Platform's content, layout, and Services. These uses improve the Platform and better tailor it to meet Your needs, so as to provide You with an efficient, safe and customized experience while using the Platform.
Users shall grant the Xanado a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for content that is covered by intellectual property rights, like photos and videos (IP License). This IP License shall end when You delete Your IP content or Your account unless Your content has been shared with others, and they have not deleted it. When You delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, You understand that removed content may persist in backup copies for a reasonable period (but will not be available to others).
To the extent possible, We provide You the option of not divulging any specific information that You wish for Us not to collect, store or use. You may also choose not to use a particular service or feature on the Site, and opt out of any non-essential communications from the Us.
Further, transacting over the internet has inherent risks which can only be avoided by You following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care/support team about any suspicious activity or where Your account has/may have been compromised.
What about cookies and other identifiers?
To enable our systems to recognize Your browser or device and to provide and improve our Services, We use cookies and other identifiers. To read more about cookies and how We use them, please refer to our Cookies Notice.
Does Xanado share your personal information?
Information about our customers is an important part of our business and We are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below.
Transactions involving Third Parties: We make available to You, Services, products, applications, or skills provided by third parties for use on or through our Services. For example, the products You order through our marketplace are from third parties. You can tell when a third party is involved in Your transactions, and We share customers’ personal information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. This may include fulfilling orders for products or Services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
Business Transfers: As we continue to develop our business, We might sell or buy other businesses or Services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Xanado or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.
Other Corporate Entities: We share much of our data, including personally identifiable information about You, with our parent and/or subsidiaries that are committed to serving Your online needs and related Services, throughout the world. Such data will be shared for the sole purpose of enhancing Your browsing experience and providing our Services to You. To the extent that these entities have access to Your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, You should expect that We would share some or all of Your information in order to continue to provide the service. You will receive notice of such events (to the extent that it occurs).
Other Corporate Entities: We share much of our data, including personally identifiable information about You, with our parent and/or subsidiaries that are committed to serving Your online needs and related Services, throughout the world. Such data will be shared for the sole purpose of enhancing Your browsing experience and providing our Services to You. To the extent that these entities have access to Your information, they will treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, You should expect that We would share some or all of Your information in order to continue to provide the service. You will receive notice of such events (to the extent that it occurs).
Protection of Xanado and others: We release account and other personal information when We believe release is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Xanado, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, You will receive notice when personal information about You might be shared with third parties, and You will have an opportunity to choose not to share the information.
How secure is information about you?
- We work to protect the security of Your personal information during transmission by using encryption protocols and software.
- We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.
- We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that We may occasionally request proof of identity before We disclose personal information to You.
- Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on Your needs.
- It is important for You to protect against unauthorized access to Your password and to Your computers, devices and applications. Be sure to sign off when finished using a shared computer. Never share Your password with anyone and avoid using our Platform on someone else’s devices.
The security of Your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security.
What about advertising?
Third-Party Advertisers and Links to Other Websites: Our Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about You when You interact with their content, advertising, and Services.
Use of Third-Party Advertising Services: We provide ad companies with information that allows them to serve You with more useful and relevant ads about Xanado and to measure their effectiveness. We never share Your name or other information that directly identifies You when We do this. Instead, We use an advertising identifier like a cookie or other device identifier or a code derived from applying irreversible cryptography to other information like an email address. For example, if You have already downloaded one of our apps, We will share Your advertising identifier and data about that event so that You will not be served an ad to download the app again. Some ad companies also use this information to serve You relevant ads from other advertisers.
What about advertising?
You can access Your information, including Your name, address, payment options, profile information, settings, and purchase history in the "Dashboard " section of the Platform.
What about advertising?
- As described above, You can always choose not to provide certain information, but then You might not be able to take advantage of many of the Services.
- You can add or update certain information on Your account. When You update information, We usually keep a copy of the prior version for our records.
- The help feature on most browsers and devices will tell You how to prevent Your browser or device from accepting new cookies or other identifiers, how to have the browser notify You when You receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow You to take advantage of some essential features of our Services, We recommend that You leave them turned on. For instance, if You block or otherwise reject our cookies, You will not be able to add items to Your Cart, proceed to Checkout, or use any Services that require You to Sign in.
- If You do not want to receive e-mail or other communication from Us, you can choose to unsubscribe through option provided at Platform or in the communication received from Xanado or if You do not want to receive in-app push notifications from Us, please adjust the notification settings on Your device.
- If You do not want to see internet-based ads, please adjust Your Cookie settings. Note that even if You choose not to see these ads, You may see personalized product recommendations and other similar features on Xanado.market and its affiliated sites. You may also see ads provided by Xanado.market on other websites; they just won't be personalized. Because Your selection above is managed through HTTP cookies, if You delete these cookies or use a different browser, You will have to make this same selection again.
- If You want to browse our websites without linking the browsing history to Your account, You may do so by blocking cookies on Your browser.
- You will also be able to opt out of certain other types of data usage by updating Your settings on the device or application. For e.g., disabling the access to location service, contacts etc.
What rights do I have?
You have the following data protection rights.
A. The right to access, update or delete the information We have on You. Whenever made possible, You can access, update or request deletion of Your Personal Data directly within Your account settings section. If You are unable to perform these actions yourself, please contact Us to assist You.
- to exercise the right of freedom of expression and information;
- to comply with a legal obligation;
- for the performance of a task carried out in the public interest or in the exercise of official authority;
- for archiving purposes in the public interest, scientific research, historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or
- for the establishment, exercise or defence of legal claims.
B. The right of rectification. You have the right to have Your information rectified if that information is inaccurate or incomplete.
C. The right to object. You have the right to object to our processing of Your Personal Data.
D. The right of restriction. You have the right to request that We restrict the processing of Your personal information.
E. The right to data portability. You have the right to be provided with a copy of the information We have on You in a structured, machine-readable and commonly used format.
F. The right to withdraw consent. You also have the right to withdraw Your consent at any time where Xanado relied on Your consent to process Your personal information.
Please note that We may ask You to verify Your identity before responding to such requests
You can submit the request for accessing, deleting or updating Your data with Us here. Please refer to https://gdpr-info.eu/art-17-gdpr/ for more details on eligibility.
What are the terms governing payments?
We use Avenues World FZ LLC for processing payments. We do not store Your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete Your purchase transaction. After that is complete, Your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Are children allowed to use Xanado services?
Xanado does not sell products for purchase by children. If You are under the age of 18 years, You may use Xanado Services only with the involvement of a parent or guardian.
Conditions of use, notices and revisions
If You choose to use our Services, Your use and any dispute over privacy is subject to this Policy and our condition of use, including limitations on damages, resolution of disputes, and application of the prevailing law in UAE. If You have any concern about privacy at Xanado, please contact Us with a thorough description, and We will try to resolve it.
Unless stated otherwise, our current Privacy Policy applies to all information that We have about You and Your account. We stand behind the promises We make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information you give us when you use our services:
- search or shop for products or Services in our marketplace;
- add or remove an item from Your cart, or place an order through or use of our Services;
- talk to or otherwise interact with our chat support;
- configure Your settings on, provide data access permissions for, or interact with our Services;
- provide information on Your Dashboard , or any other account We make available that allows You to develop or offer goods, or services to Xanado customers;
- offer Your products or services on or through our Services;
- communicate with Us by phone, e-mail, or otherwise;
- complete a questionnaire, a support ticket, or a contest entry form;
- upload or stream images, videos or audio or other files while using our Services;
- provide and rate reviews;
As a result of those actions, You might supply us with such information as:
- identifying information such as Your name, address and phone numbers;
- payment information;
- your age;
- Your location information;
- Your IP address;
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people, addresses and phone numbers listed in Your Addresses;
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e-mail addresses of Your friends and other people;
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content of reviews and e-mails to Us;
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the personal description and photograph in Your profile;
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information and officially valid documents regarding identity and address information
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credit history information;
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corporate and financial information; and
Automatic Information
Examples of the information We collect and analyze include:
- the internet protocol (IP) address used to connect Your computer to the internet;
- login, e-mail address, and password;
- the location of Your device or computer;
- Services metrics (e.g., the occurrences of technical errors, Your interactions with service features and content, Your settings preferences and backup information, location of Your device running an application, information about uploaded images and files such as the file name, dates, times and location of Your images);
- version and time zone settings;
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purchase history
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the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content You viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
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phone numbers used to call our customer service number;
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We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.
Information From Other Sources
Examples of information We receive from other sources include:
- updated delivery and address information from our carriers or other third parties, which We use to correct our records and deliver Your next purchase or communication more easily;
- account information, purchase or redemption information and page-view information from some merchants with which We operate co-branded businesses or for which We provide technical, fulfillment, advertising or other services;
- information about Your interactions with products and services offered by our affiliates;
- search results and links, including paid listings (such as Sponsored Links);
- credit history information from credit bureaus, which We use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
Information You Can Access
Examples of information You can access through our Services include:
- status of recent orders;
- Your complete order history;
- personally identifiable information (including name, e-mail, password, and address book);
payment settings (including payment method information)
- e-mail notification settings
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recommendations and the products You recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
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content that You recently viewed;
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Your Profile (including Your product Reviews, Recommendations, Reminders and personal profile);
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If You are a seller/service provider, You can access Your account and other information, and adjust Your communications preferences.
Disclaimer
We cannot ensure that all of Your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your personal information will always remain private. As a user of the Platform, You understand and agree that You assume all responsibility and risk for Your use of the Platform, the internet generally, and the documents You post or access and for Your conduct on and off the Platform.
Conditions of use and service terms
If You choose to use Xanado Services, Your use and any dispute over privacy is subject to this Policy and our Conditions of Use and Service Terms , including limitations on damages, resolution of disputes, and application of the law of the Dubai.
Grievance office
Please find below the details of the grievance officer: [Below mentioned details to be provided]
Name:
Designation: Grievance officer
E-mail:
Fax:
Address:
